| Customer Satisfaction Agent |
| Department: |
Disaster Planning & Response |
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| Location: |
520 West 49th Street
New York, NY 10019 |
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| Responsibilities: |
Disaster Planning & Response provides aid to victims of all types of disasters. The Customer Satisfaction Agent (CSA) conducts phone surveys to clients who have been affected by disaster to determine the quality of the services provided by the Red Cross. The information gathered by the CSA helps us to better serve our clients. Other responsibilities include:
• Answering the main ARC/GNY and Disaster phone lines
• Assisting disaster clients via telephone and providing information regarding eligibility for ARC/GNY services
• Screening and forwarding callers as appropriate |
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| Qualifications: |
Excellent communication skills
Outgoing, strong interpersonal skills |
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| Training: |
Volunteer Orientation (2 hours)
Fulfilling Our Mission
Other training as determined by Disaster Planning & Response |
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| Time Commitment: |
A minimum of 8 hours weekly during normal business hours |
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| How to Apply: |
Register for Volunteer Orientation |
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